ICT Help Desk Officer

We are looking for a skilled Help Desk Officer (ICT) to become part of our supportive and dynamic ICT team in Mount Barker, SA.

The Help Desk Officer (ICT) is the first contact point for staff requesting assistance to resolve ICT system, hardware and software issues. The role supports business operations by providing a timely and professional response to maintain a quality ICT infrastructure for Livit Disability Support.

Please note candidates will not be contacted until after the closing date on 31/12/2025

Livit Disability Support has charitable status for Fringe Benefits Tax purposes and is therefore able to offer attractive taxation benefits with up to $15,900 tax free per year and $2,650 tax free to use towards meals and entertainment per year through salary sacrifice!

Novated Leasing is available through salary packaging, for the financing and running cost of a new, ex-demo or used car!

Reporting to the Manger ICT your duties will include but won't be limited to:

• Serve as the first point of contact for customers seeking technical assistance via walk-in, ticketing system, phone or email

• Troubleshoot hardware and software problems, resolving them in timely and efficient manner, escalating where necessary

• Provide support in organisational software, including but not limited to Office 365, Dynamics 365, SharePoint and Salesforce

• Add and remove user accounts as required (AD, O365, Salesforce CRM)

• Back up exited employee user accounts and store data as per legal requirements

• Setup laptops, mobile devices and any other peripheral equipment as and when required

• Maintain ICT Registers which reflect current users and allocation of resources

You'll have:

• Minimum Certificate III in ICT or willingness to undertake the required qualification.

• Obtain and maintain a DHS General Employment Probity Check

• Class 1 Drivers Licence

At Livit Disability Support, we are committed to providing a supportive and inclusive work environment that values the diverse skills and experiences of our team.

Apply now to become an ICT Help Desk Officer with Livit Disability Support and be part of an organisation that truly values its people.

For a confidential conversation regarding this role please contact Naomi Newham (Manager ICT) on 0447 018 825 Or Kristy Bolto (Recruitment Officer) on 08 8536 5876 Monday to Friday.